Refund policy

At Western Spider, we want you to be happy with your purchase. If you receive a product that is damaged, defective, or incorrect, please contact us so we can assist you.

1. Return Eligibility

A return or exchange may be accepted when:

  • The product received is damaged or defective.

  • You received an incorrect product.

  • The product received is different from the product ordered.

Products must be unused, unworn, unwashed, and returned in their original condition with original tags and packaging, wherever applicable.

2. Non-Returnable Products

Products that have been worn, washed, altered, damaged due to customer handling, or returned without original tags or packaging may not be eligible for return or exchange.

Items purchased during special clearance or final-sale promotions may also be non-returnable where clearly mentioned at the time of purchase.

3. Return Request

To request a return or exchange, please contact us within 7 days of delivery.

Please provide:

  • Order number

  • Product details

  • Reason for return

  • Clear photographs/videos of the product, if requested

Our team will review the request and confirm whether it is eligible.

4. Exchange

If an exchange is approved, the replacement product will be shipped subject to product availability.

If the requested product or size is unavailable, we may offer an alternative solution depending on the circumstances.

5. Refunds

Once an approved returned product is received and inspected, the refund will be processed through the applicable payment method or as otherwise communicated by our team.

Refund processing time may vary depending on the payment provider or bank.

6. Shipping Charges

Original shipping charges, if any, may not be refundable unless the return is due to an incorrect, defective, or damaged product supplied by Western Spider.

Return shipping charges may apply depending on the reason for the return.

7. Cancellation

Order cancellation may be possible only before the order has been processed or dispatched.

Once an order has been shipped, cancellation may no longer be available.

8. Refund Rejection

A refund or exchange request may be rejected if the product does not meet the return conditions mentioned in this policy.

9. Contact Us

For return, exchange, or refund assistance, please contact us:

Western Spider
Email: westerxspider@gmail.com
Phone: +91 98791 38200